This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.
This webinar summarizes how the USDA Department of Defense (DoD) Fresh Fruit and Vegetable Program operates, discusses the SFSP dollars, explains the Fresh Fruit and Vegetable Order Receipt System (FFAVORS) Defense Logistics Agency (DLA) tasks, and describes best practices for using USDA DoD Fresh in the SFSP.
In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.