Resource | Technical Assistance
Pilot Project for the Procurement of Unprocessed Fruits and Vegetables

The list contains the contact information for each state administering the unprocessed fruit and vegetable pilot, as well as the main USDA contacts.

Resource | Policy Memos | FNS-GD-2020-0007
Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Best Practices
Best Practices: State Agency Achievement

The initiative and leadership of the state agency are critical to the local success of any summer meal program. This section highlights the best efforts of state agencies in customer service and administration. 

Resource | Policy Memos | FNS-GD-2019-0023
Issues with Application Materials Submission Instructions

On October 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.

Resource | Fact Sheets
Electronic Benefits Transfer (EBT) Fact Sheet for New Retailers

-- How do people use SNAP benefits to buy food in my store?
-- How do I get POS equipment for my store?
-- If I am eligible and choose the state-supplied POS device, when will I get my equipment?
-- Who can I call if I have other questions?

Resource | Comment Request
Food Crediting in Child Nutrition Programs - Extension of Comment Period

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the child nutrition programs.

Resource | Policy Memos | FNS-GD-2017-0065
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Comment Request
Food Crediting in Child Nutrition Programs: Request for Information

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the Child Nutrition Programs.

Resource | Policy Memos | FNS-GD-2017-0060
SNAP - Issues with Certification Materials Submission Instructions

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.

Resource | Research | Assessing/Improving Operations
Study of the Food Distribution Program on Indian Reservations (FDPIR)

The U.S. Department of Agriculture (USDA) provides nutrition assistance to Tribal communities through the Food Distribution Program on Indian Reservations (FDPIR). The last nationally representative study of FDPIR was based on 1989 data. Since that time, there have been many changes in FDPIR affecting eligibility, warehouse operations and distribution, customer service, and improvements in the types and variety of products offered in the food package. This report provides an update of FDPIR participant characteristics and program operations, based on a nationally representative sample of participants and sites.