Resource | Webinars/Videos
COVID-19 Guidance for Managing USDA Foods Inventories in SY 2020-2021

This webinar provides guidance on flexibilities available to help you manage USDA Foods in Schools during these unprecedented times due to COVID-19. Topics include information on USDA Foods direct delivered products, USDA Department of Defense (DoD) Fresh Fruit and Vegetable Program, and the National Processing Program. We cover some actions you can take to assist with utilization of USDA Foods inventories and minimize food loss. This webinar is intended for state distributing agency and FNS regional office staff who manage USDA Foods in Schools programs.

Resource | Instructions
Refresher on FNS Instruction 709-5: Shipment and Receipt of USDA Foods

This webinar provides USDA Foods recipients, USDA FNS regional offices, and state agencies a refresher on the FNS Instruction 709-5: Shipment and Receipt of USDA Foods. The webinar highlights the five key areas involved with the shipment and receipt of USDA Foods: arranging shipment and delivery, guidance on inspecting the shipment, accepting and receipting the shipment, unloading the shipment, and disposition and replacement of USDA Foods. In addition, E-invoicing in WBSCM and filing complaints is covered.

Resource | Webinars/Videos
New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

Resource | Webinars/Videos
Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.