Resource | Policy Memos
SNAP - Issues with Application Materials Submission Instructions

On October 6, 2017, we issued a memo regarding Supplemental Nutrition Assistance Program (SNAP) applicants and households who are sending certification materials to the United States Department of Agriculture (USDA) instead of the appropriate SNAP State agency for processing. At the time, SNAP State agencies were reminded to review the clarity of their applications and certification material submission instructions to identify areas where they can be made more user-friendly. However, USDA continues to receive large volumes of misdirected SNAP applications.

Resource | Fact Sheets
Electronic Benefits Transfer (EBT) Fact Sheet for New Retailers

-- How do people use SNAP benefits to buy food in my store?
-- How do I get POS equipment for my store?
-- If I am eligible and choose the State-supplied POS device, when will I get my equipment?
-- Who can I call if I have other questions?

Resource | Comment Request
Food Crediting in Child Nutrition Programs - Extension of Comment Period

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the Child Nutrition Programs.

Resource | Policy Memos
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Comment Request
Food Crediting in Child Nutrition Programs: Request for Information

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the Child Nutrition Programs.

Resource | Research | Assessing/Improving Operations
Study of the Food Distribution Program on Indian Reservations (FDPIR)

The U.S. Department of Agriculture (USDA) provides nutrition assistance to Tribal communities through the Food Distribution Program on Indian Reservations (FDPIR). The last nationally representative study of FDPIR was based on 1989 data. Since that time, there have been many changes in FDPIR affecting eligibility, warehouse operations and distribution, customer service, and improvements in the types and variety of products offered in the food package. This report provides an update of FDPIR participant characteristics and program operations, based on a nationally representative sample of participants and sites.

Resource | Policy Memos
Under Secretary Summary of State Options

A letter about the summary of state options to urge full consideration of food stamp policy options, which can improve customer service and streamline program administration.

Resource | Fact Sheets
SNAP State Directors

State Directors List - Updated 04/25/2013

Resource | Final Rule
Interim and Final Rule: FSP Regulatory Review - Standards for Approval and Operation of Food Stamp Electronic Benefit Transfer (EBT) Systems

This action provides interim and final rulemaking for a proposed rule. It revises Food Stamp Program rules affecting the standards for approval and operation of Food Stamp Electronic Benefit Transfer systems.