Resource | Webinars/Videos
What’s New in the USDA DoD Fresh Program?

This webinar discusses recent updates and provides guidance on the USDA Department of Defense (DoD) Fresh Fruit and Vegetable Program. Topics covered include: program allocations, adding new schools to Fresh Fruits and Vegetables Order Receipt System (FFAVORS), receipting orders in FFAVORS, and managing School Food Authority (SFA) expectations. This webinar is intended for FNS regional office and State Distributing Agency staff who manage USDA Foods in Schools programs.

Resource | Webinars/Videos
Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

Resource | Webinars/Videos
Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

Resource | Webinars/Videos
Demystifying the USDA Foods Complaint Process Part One

This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this December 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.