Skip to main content
U.S. flag

An official website of the United States government

Resource | Policy Memos | FNS-GD-2020-0007

Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Policy Memos | FNS-GD-2006-0020

Monthly Performance Report Correction

This memorandum is to clarify the appropriate actions a processor must take when errors are discovered on monthly performance reports.

FD-054