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Resource | Webinars/Videos

CSFP 101

The CSFP 101 webinar provides attendees with a brief history of CSFP, allowable uses of administrative funds, and policy basics.  Attendees also receive an overview of CSFP income eligibility standards and distribution of CSFP food package policies. This webinar is intended for state and local agencies who manage CSFP.

Resource | Webinars/Videos

What you Should Expect through the USDA DoD Fresh Fruit and Vegetable Program for FDPIR

Learn how to inspect USDA DoD Fresh produce deliveries and how to provide feedback if you receive produce not grown in the U.S. or poor quality produce. This webinar is specifically targeted to provide instructions for FDPIR Indian Tribal Organization warehouse staff and FNS regional office staff who manage FDPIR.

 

Resource | Webinars/Videos

Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

Resource | Webinars/Videos

New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

Resource | Webinars/Videos

Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

Resource | Webinars/Videos

Applying the USDA Foods Complaint Process

Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.

Resource | Webinars/Videos

Demystifying the USDA Foods Complaint Process Part One

This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this December 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.