Resource | Policy Memos
Non-Merit System Personnel Guidance for Call Centers (2020 Revision)

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Policy Memos
Final Rule: Implementation Memo for Lottery and Gambling Winners

On April 15, 2019, the Food and Nutrition Service (FNS) published the final rule for The Supplemental Nutrition Assistance Program: Student Eligibility, Convicted Felons, Lottery and Gambling, and State Verification Provisions of the Agricultural Act of 2014 (84 FR 15083). Enclosed is a summary of the rule’s lottery and gambling provisions, which implement Section 4009 of the Agricultural Act of 2014. FNS may issue additional guidance, as needed, regarding the other provisions of this final rule.

Resource | Policy Memos
National and State Target Memos

The purpose of this memo is to transmit national target areas and procedures for the Supplemental Nutrition Assistance Program (SNAP) Management Evaluations (MEs) for Fiscal Year (FY) 2019. The Food and Nutrition Service (FNS) National Office (NO), in collaboration with FNS Regional Offices (ROs), has identified 3 national target areas and 8 at-risk program areas where resources should be directed for FY 2019.

Resource | Policy Memos
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Policy Memos
SNAP - Issues with Certification Materials Submission Instructions

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.

Resource | Policy Memos
State Agency Requirements for Required and Missing Verification for Regular Initial Applications

FNS is issuing this policy memo in response to inquiries about how state agencies are required to inform households about required and missing verification and how this interacts with other Supplemental Nutrition Assistance Program (SNAP) requirements, including whether a state may close a case on the 30th day following application. This memorandum describes how state agencies should inform households about required and missing verification at the time of initial application. Please note this memo only applies to initial applications that are subject to the regular 30-day processing requirements, not those eligible for expedited service.

Resource | Policy Memos
Major Changes Reporting Memo, Templates and Graphic

This memorandum provides additional implementation guidance regarding the final rule titled SNAP Review of Major Changes in Program Design and Management Evaluations (“Major Changes Rule”) published in the Federal Register on Jan. 19, 2016.

Resource | Policy Memos
Guidance for Improving State Timeliness Rates and Standardizing the Escalation Process

The guidance that follows is intended to update earlier guidance provided to State agencies on the Food and Nutrition Service’s (FNS) process for improving Supplemental Nutrition Assistance Program (SNAP) application processing timeliness (APT) rates.

Resource | Policy Memos
Implementation Memo: SNAP Review of Major Changes in Program Design and Management Evaluation Systems

This memorandum provides a brief summary describing the Review of Major Changes in Program Design and Management Systems final rule's provisions and outlines the next steps in its implementation.

Resource | Policy Memos
FY14 State Reporting of Supplemental Nutrition Assistance Program (SNAP) Benefits Funding in Connection With A-133 Single Audits

This memorandum provides guidance on reporting expenditures of SNAP funds in order to comply with reporting requirements of Office of Management and Budget (OMB) Circular A-133 and OMB guidance implementing the American Recovery and Reinvestment Act of 2009 (ARRA). Our Oct. 31, 2013 subject memorandum pertained to A-133 audits of Fiscal Year 2013. This memorandum updates that document by providing parallel information on Fiscal Year 2014 audits.