Resource | Webinars/Videos
Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all Distributing Agencies and Recipient Agencies, including SDAs as well as schools and warehouses.

Resource | Webinars/Videos
Monitoring Orders, Submitting Changes, and PO Modifications Webinar

This webinar discusses the process of modifying a purchase order (PO) and present a new format for submitting change requests.

Resource | Webinars/Videos
USDA Foods Order Management and Monitoring, Part 2

This  webinar for States and Processors recaps sales order receipting and the impact on the monthly performance report (MPR) as well as present information on inventory reconciliation at the national level and bond monitoring, covering the processor’s responsibility to monitor and to manage inbound orders and transfers, and providing an overview of State responsibilities and sweep procedures and tools for State reconciliation of MPRs. 

Resource | Webinars/Videos
USDA Foods Order Management and Monitoring, Part 1

This webinar shares an array of information on the catalog and schedules, ship-to process, order review and monitoring, order changes and communication, and order receiving and receipting.

Resource | Webinars/Videos
Finding and Creating School Recipes for Success with USDA Foods

In this December 4, 2014, webinar, Malissa Marsden provides an overview of how to create and modify standardized recipes, and Dayle Hayes shares a variety of available resources from agricultural boards, social media, and school nutrition programs.

Resource | Policy Memos | FD-113
Civil Rights Training Requirements for Volunteers

This memorandum clarifies Food and Nutrition Service (FNS) policy regarding civil rights training for volunteers in the Commodity Supplemental Food Program (CSFP), The Emergency Food Assistance Program (TEFAP), and the Food Distribution Program on Indian Reservations (FDPIR). Additional information may be found in FNS Instruction 113-1.