Resource | Webinars/Videos
Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

Resource | Webinars/Videos
USDA DoD Fresh Fruit and Vegetable Program: The Basics for Schools

In this webinar, Blair Tucker-Gruchala of the FNS Food Distribution Division outlines the history of USDA DoD Fresh, how the program operates, the advantages of the program, and how to file a USDA DoD Fresh complaint.

Resource | Webinars/Videos
USDA DoD Fresh Fruit and Vegetable Program: The Basics for FDPIR

Through USDA's Department of Defense (DoD) Fresh Fruit and Vegetable Program, we are able to offer Indian Tribal Organizations (ITOs) in the Food Distribution Program on Indian Reservations (FDPIR) a wider variety of fresh produce than would normally be available through the USDA Foods program. In this webinar, “The Basics,” Blair Tucker-Gruchala of the Food Distribution Division outlines the history of USDA DoD Fresh, how the program operates, and how to file a USDA DoD Fresh complaint.

Resource | Webinars/Videos
Monitoring Orders, Submitting Changes, and PO Modifications Webinar

This webinar discusses the process of modifying a purchase order (PO) and presents a new format for submitting change requests.

Resource | Webinars/Videos
New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

Resource | Webinars/Videos
Best Practices for the Use of the USDA DoD Fresh Program in the Summer Food Service Program

This webinar summarizes how the USDA Department of Defense (DoD) Fresh Fruit and Vegetable Program operates, discusses the SFSP dollars, explains the Fresh Fruit and Vegetable Order Receipt System (FFAVORS) Defense Logistics Agency (DLA) tasks, and describes best practices for using USDA DoD Fresh in the SFSP.

Resource | Webinars/Videos
TEFAP Resource Allocation: Responding to Changing Needs within Your State

In this 2014 webinar for state distributing and recipient agencies operating The Emergency Food Assistance Program (TEFAP), Jeramia Garcia of the FNS Food Distribution Division Policy Branch reviews the Federal regulations governing the allocation of resources in TEFAP, and a panel of speakers – Sandi Hersh of Colorado, Mallory Reeves of Florida, and Kim Eads and Yvonne Pitrof of Washington – discuss aspects of their TEFAP resource allocation process and recent changes they have made to their TEFAP operations.

Resource | Webinars/Videos
Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.