Resource | Comment Request
Request for Information: The Serious Deficiency Process in the CACFP

This is a request for information to gather detailed comments from stakeholders about the serious deficiency process in the Child and Adult Care Food Program (CACFP). The serious deficiency process provides a systematic way to correct serious management problems and, when that effort fails, protect the program through due process.

Resource | Comment Request
Comment Request - Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

In accordance with the Paperwork Reduction Act of 1995, this notice invites the general public and other public agencies to comment on this proposed information collection. This collection is an extension, without change, of a currently approved collection to collect qualitative customer and stakeholder feedback in an efficient and timely manner. The Food and Nutrition Service created this generic information collection in 2016 as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery.

Resource | Policy Memos
SNAP - Issues with Application Materials Submission Instructions

On October 6, 2017, we issued a memo regarding Supplemental Nutrition Assistance Program (SNAP) applicants and households who are sending certification materials to the United States Department of Agriculture (USDA) instead of the appropriate SNAP State agency for processing. At the time, SNAP State agencies were reminded to review the clarity of their applications and certification material submission instructions to identify areas where they can be made more user-friendly. However, USDA continues to receive large volumes of misdirected SNAP applications.

Resource | Policy Memos
Flexibility for the Administrative Review Cycle Requirement

In School Year 2013-2014, the U.S. Department of Agriculture’s Food and Nutrition Service introduced the unified Administrative Review and a 3-year review cycle (7 CFR 210.18). Since then, FNS has received feedback about the difficulties of the shorter review cycle, both for the state agencies conducting the reviews, and for School Food Authorities (SFAs) preparing for and responding to reviews.

Resource | Comment Request
Food Crediting in Child Nutrition Programs - Extension of Comment Period

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the Child Nutrition Programs.

Resource | Policy Memos
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Comment Request
Food Crediting in Child Nutrition Programs: Request for Information

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the Child Nutrition Programs.

Resource | Policy Memos
Under Secretary Summary of State Options

A letter about the summary of state options to urge full consideration of food stamp policy options, which can improve customer service and streamline program administration.

Resource | Final Rule
Interim and Final Rule: FSP Regulatory Review - Standards for Approval and Operation of Food Stamp Electronic Benefit Transfer (EBT) Systems

This action provides interim and final rulemaking for a proposed rule. It revises Food Stamp Program rules affecting the standards for approval and operation of Food Stamp Electronic Benefit Transfer systems.