Resource | Technical Assistance & Guidance
USDA Business Management Improvement

The USDA Agricultural Marketing Service and Food and Nutrition Service are co-sponsoring a project to review and re-design business processes for the domestic nutrition assistance programs to better support the needs of our internal and external stakeholders. The project began in October 2015. During the first part of the Business Management Improvement (BMI) stakeholders reviewed the end-to-end processes that support ordering, procurement, delivery, inventory management and payments for USDA Foods. The BMI project team identified several process areas for improvement and is exploring ways to pilot, evaluate, and implement these changes.

Resource | Webinars/Videos
New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

Resource | Webinars/Videos
Applying the USDA Foods Complaint Process

Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.